Shipping & Returns
Returns Policy
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
FREE 2-5 day delivery on all UK Mainland orders over £30 excluding the Scottish Highlands.
Orders received before 2:00pm are normally dispatched the same day by Royal Mail 2nd Class Post with an expected delivery time of between 2 to 5 working days.
Scottish Highlands and UK Offshore Deliveries
For orders where the total weight does not exceed 2.75 kg we are able to offer Free delivery to these areas. Goods will be dispatched by Royal Mail Second Class. Orders where the weight is above 2.75 kg will have to be sent by courier and will be charged at £20.00.
Please refer to the Post Codes below as these are what our courier considers Scottish Highlands.
Aviemore - PH22
Fort William - PH33
Oban - PA34
Mallaig - PH41
Inverness - IV1-IV3, IV5, IV13, IV63
Beauly - IV4
Cromarty - IV11
Dingwall - IV15
Alness - IV17
Tain - IV19
Ullapool - IV26
Kyle of Lochalsh - IV40
Plockton - IV52